Terms & Conditions

1.About us and these terms

mapsie.shop (“Mapsie”) is run by DayzeOut Limited, a company registered in England and Wales under company number 15305920, with its registered office at 124–128 City Road, London, EC1V 2NX, United Kingdom. In these terms, “we”, “us” and “our” mean DayzeOut Limited, and “you” means the person using the website or placing an order.

You can contact us at support@mapsie.shop. If we need to contact you, we'll use the email address you gave us when you ordered or signed in.

These terms have two parts:

• Website Terms of Use (sections 2 to 4) apply whenever you use mapsie.shop, including the map designer, whether or not you buy anything.
• Terms of Sale (sections 5 to 14) apply when you order a print from us.

Sections 15 to 18 apply to both. Our Privacy Policy, Returns, Refunds & Reprints policy, Shipping & Delivery policy and Cookie policy also form part of how we work, so please read them too.

We sell to consumers in the United Kingdom, the United States and Australia. These terms are written for consumers (people buying for personal use). Nothing in them takes away the rights you have under the consumer law of the country you live in.

2.Using our website

2.1 The designer is free to use

You can design maps on mapsie.shop for free. While you work, your design in progress is saved in your own browser so you don't lose it (see our Cookie policy). When you go to checkout, or save a design to your account, a copy of it is stored on our servers.

2.2 Accounts

You can sign in with your Google account to save designs and see your order history. You don't need an account to order. If you sign in, you're responsible for keeping access to your Google account secure, and for anything done through your Mapsie account. Tell us straight away at support@mapsie.shop if you think someone else has used it.

You can ask us to delete your account at any time. We may suspend or close an account if it's used in breach of these terms, for example to upload unlawful content.

2.3 Fair use

Please don't:

• use the site for anything unlawful, fraudulent or harmful;
• try to gain unauthorised access to the site, our servers or other people's designs or accounts;
• overload, scrape or automate requests to the site or the map, search and routing services it uses (these are shared services with fair-use limits);
• upload viruses or any other malicious code.

2.4 Availability

We work hard to keep mapsie.shop running smoothly, but it's provided free of charge and we can't promise it will always be available or error-free. We may change, pause or withdraw features at any time. The site relies on third-party map, search and routing services that are sometimes slow or unavailable. Please keep your own copies of any photos you upload; the site isn't a backup service.

3.Your photos, text and designs

3.1 You keep ownership

Photos you upload and the text you write (“your content”) remain yours. We don't claim ownership of them.

3.2 The permission you give us

So that we can run the site and make your print, you give us a worldwide, non-exclusive, royalty-free licence to store, copy, process, resize, render and print your content, and to share it with our print partner and service providers, only as needed to save your designs, show them back to you, and make and deliver your orders. This licence ends when your content is deleted from our systems, except where we need to keep a copy of an order for the reasons explained in our Privacy Policy. We won't use your content in our marketing without asking you first.

3.3 What you promise us

When you upload or add content, you confirm that:

• you own it, or you have permission from whoever does (for example, the photographer) to use it and have it printed;
• you have permission from anyone clearly identifiable in your photos, where the law requires it, or you're otherwise entitled to use their image;
• it isn't unlawful, defamatory, obscene, hateful, harassing, threatening or discriminatory, doesn't promote violence or illegal activity, and doesn't include sexual content involving anyone under 18;
• it doesn't infringe anyone else's copyright, trade marks, privacy or other rights (for example, logos, artwork or photos you found online and don't have a licence to use).

If someone makes a claim against us because content you uploaded broke these promises, you're responsible for the losses that we reasonably suffer as a result.

3.4 We may refuse to print

We don't check every design before it's printed, but we may refuse or cancel an order, or remove content, if we reasonably believe it breaks these terms or the law, or if we receive a complaint about it. If we cancel your order for this reason before it's printed, we'll refund you in full.

If you think content on mapsie.shop infringes your rights, please email support@mapsie.shop with the details and we'll look into it promptly.

4.Our content and credits

The Mapsie name and logo, the design of the website, the map styles and templates we've created, and our own artwork (including the illustrations we call “Mapsie Originals”) belong to DayzeOut Limited or our licensors.

When you buy a print, it's yours to keep, display and give as a gift. It's for personal, non-commercial use: please don't resell prints, reproduce them commercially, or extract Mapsie Originals artwork or our templates for use elsewhere without our written permission. This doesn't limit what you can do with your own photos and text.

We gratefully use, and credit, these open resources:

• Map data © OpenStreetMap contributors, available under the Open Database Licence (ODbL), with map tiles served by OpenFreeMap.
• Terrain shading uses the open Terrain Tiles dataset (Mapzen, hosted by AWS Open Data).
• Some stickers are from Twemoji, © Twitter, Inc. and other contributors, licensed under CC-BY 4.0.
• Some stickers are from Microsoft Fluent Emoji, © Microsoft Corporation, licensed under the MIT licence.

5.Placing an order

5.1 What we sell

We sell custom map prints made from the design you create on mapsie.shop, in the sizes A4, A3, A2, 50 × 70 cm, A1, in portrait or landscape, unframed or in a black, white or natural oak frame. The options and prices available to you are shown in the designer and at checkout.

5.2 Check your design carefully

Your print is made exactly from the design you submit, so please check it carefully before you pay: the spelling of names, places and notes, dates, the positions of stops and stickers, and the size, frame and orientation. We don't proofread or edit designs. If a mistake was in the design you submitted, it isn't a fault in the print (see section 10).

5.3 How the contract is made

When you pay at checkout, you're offering to buy the print. Our contract with you begins when your payment is confirmed and we show you your order confirmation. If we can't accept your order (for example, because a product is unavailable, we can't deliver to your address, there's an obvious pricing error, or your design breaks section 3), we'll tell you and refund you in full.

5.4 Who can order

To place an order you must be 18 or over, or have the permission of a parent or guardian. You must be buying for personal use, not for resale.

6.Prices and payment

• Prices are shown in pounds sterling (GBP) for the UK, US dollars (USD) for the US, and Australian dollars (AUD) for Australia. You'll pay in the currency of the country we're delivering to.
• For UK orders, prices include VAT where applicable.
• For US and Australian orders, the price shown at checkout is the full amount you pay us. If we're required to charge a sales tax or GST, we'll show it at checkout before you pay.
• Delivery charges, if any, are shown at checkout before you pay. Standard delivery is free. See our Shipping & Delivery policy.
• We print locally in each region so that, wherever possible, you won't have to pay import duties or taxes. If any do apply to your delivery, you're responsible for them.
• Payment is taken securely by Stripe when you place your order. We never see or store your full card details. Your bank may charge a fee if you pay in a currency other than your card's.
• We may change our prices at any time, but changes won't affect orders you've already paid for. If we make an obvious mistake with a price, we'll contact you before your order goes ahead, and you can choose to cancel for a full refund.

7.How your print is made

Each print is made to order, just for you. We send your order to our print partner, Prodigi, which prints, frames (if you chose a frame), packs and dispatches it from a production site in or near your country. Orders are usually dispatched within 2 to 4 working days.

A few things to know about printing:

• Screens and printed paper show colour differently, and every screen is different, so colours on your print may look slightly different from your preview. This is normal and isn't a fault.
• Photos you upload print best at a good resolution. A small or blurry photo will look small or blurry when printed, especially on larger sizes.

8.Delivery

We deliver to addresses in the UK, the US and Australia. Delivery options, timescales and costs are set out in our Shipping & Delivery policy. Delivery times are estimates; if your order is late, please let us know and we'll chase it. If we don't deliver within 30 days of your order (or any later date we agree with you), you can cancel and get a full refund.

Your print is our responsibility until it's delivered to the address you gave us. It becomes yours once we've received full payment, and it's your responsibility once it's delivered. Please make sure your delivery address is correct at checkout: we can't change it once your order has gone to print.

9.Cancelling your order

Because every print is personalised and made to your own design, the usual 14-day “cooling-off” right to cancel an online purchase doesn't apply once production has started. In the UK this is set out in regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

But we know mistakes happen. You can cancel your order for a full refund within 1 hour of ordering, using the Cancel button on your order page. We hold every order for that hour before it goes to print. Email support@mapsie.shop with your order number as quickly as you can. Once production has started we can't cancel or change the order. Full details are in our Returns, Refunds & Reprints policy.

We don't accept returns for change of mind.

10.If something is wrong with your print

We want you to love your print. If it arrives damaged, faulty, or not as you designed it, tell us within 30 days of delivery, with a photo, and we'll reprint it free of charge or give you a full refund. See our Returns, Refunds & Reprints policy for how to do this and what's covered.

This promise is in addition to your legal rights. It doesn't replace or limit them.

Your legal rights

• UK: under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they aren't, you can usually reject them for a full refund within 30 days of delivery. After that, you can ask for a repair or replacement and, if that doesn't fix things, a refund or price reduction. You may have up to six years to make a claim. Citizens Advice can tell you more.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• United States: you have the benefit of the policy above and any rights given to you by the law of your state, including implied warranties that can't be excluded.

Things that aren't faults: mistakes that were in the design you submitted (such as typos, low-resolution photos or stickers in the wrong place), small colour differences between screen and print, and the map details described in section 13.

11.Our responsibility to you

If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it's obvious it will happen, or if both of us knew it might happen when the contract was made.

We supply prints for personal use only. We aren't responsible for business losses such as loss of profit, business or opportunity.

We don't exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breaching your legal rights as a consumer (for example, under the Consumer Rights Act 2015 or the Australian Consumer Law).

The website and designer are provided free. Apart from the above, we aren't responsible for losing designs or photos stored with us, so please keep your own copies.

12.Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, courier or postal disruption, or a failure of our print partner or a service we rely on. If this happens, we'll let you know as soon as we can and do what we reasonably can to reduce the delay. If there's a risk of a significant delay, you can contact us to cancel and receive a refund for anything you've paid for but not received.

13.About the maps

Mapsie prints are decorative keepsakes. Route lines are drawn to look good: flights, boats, hikes and other journeys are shown as styled lines, and road routes are calculated automatically, so they may not match the exact way you travelled. Place names, borders and other map details come from OpenStreetMap, a map made by volunteers, and may not always be complete or up to date. Showing a border or place name doesn't mean we take a position on it. Please don't use a Mapsie map for navigation.

Because your preview shows the map as it will be printed, details visible on the map in your preview aren't a fault in your print.

14.Questions and complaints

If you're unhappy with anything, please email us at support@mapsie.shop with your order number (if you have one) and tell us what's happened. We'll reply as soon as we can and try to put things right fairly and quickly.

If we can't resolve a complaint between us, you may be able to use an alternative dispute resolution scheme, or go to court (see section 18). We aren't currently a member of an alternative dispute resolution scheme. UK customers can get free advice from Citizens Advice; Australian customers can contact their state or territory consumer protection agency.

15.Your personal information

We use your personal information only as set out in our Privacy Policy.

16.Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in how we work. The version that applies to an order is the one shown on this page when you placed it. The “Last updated” date at the top shows when they last changed. If we make a significant change that affects you, and you have an account with us, we'll let you know.

17.Other important terms

• We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We'll tell you if this happens, and it won't affect your rights. You may only transfer your rights to someone else with our written agreement.
• This contract is between you and us. Nobody else has any rights to enforce it.
• If a court decides that part of these terms is invalid or unenforceable, the rest of the terms will still apply.
• If we don't insist straight away that you do something you're required to do, that doesn't stop us from asking you to do it later.

18.Which laws apply and where you can bring legal proceedings

These terms are governed by the law of England and Wales, and you can bring legal proceedings about them in the English courts. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you live outside the UK, choosing English law doesn't take away the protection you have under the mandatory consumer laws of the country, state or territory you live in, and you may also be able to bring proceedings in your local courts.